Shipping Policy
Shipping Methods and Costs
We are committed to delivering your order with speed and accuracy. We offer various shipping options to meet your needs. Shipping costs are calculated based on the shipping method selected, weight and dimensions of the products, and the delivery address.
Domestic Shipping
Orders are shipped on business days only. Shipping times are estimated and may vary due to factors beyond our control. We will provide you with a tracking number once your order has shipped so you can track its progress.
International Shipping
For international orders, shipping rates and fees may vary depending on the delivery address for your order. Your package may be subject to customs fees or taxes, which are not included in our shipping fee and are the responsibility of the customer.
Delivery Times
While we strive to ship your order as quickly as possible, delivery times cannot be guaranteed. Delivery times are influenced by product availability, geographic location of the customer, and the shipping carrier.
Refund Policy
Returns
Our goal is for you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy for products purchased directly from our website. Items can be returned within 30 days of receipt, provided they are in original, unused condition and accompanied by the original receipt.
Exchanges
If you need to exchange an item for the same item in a different size or color, please return the original item for a refund and place a new order.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at [customer service email] to arrange for a replacement or refund.
Refund Process
Refunds will be processed to the original method of payment within 7-10 business days of receiving the returned item at our warehouse. Please note that shipping fees are not refundable.
Return Shipping
The customer is responsible for return shipping costs, unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return is received and processed.